msc mobile emerging technologies blog

How to setup Checklists for Mobile Applications in SAP PM/CS

Posted by André Kreuzwieser on Feb 29, 2016 3:00:00 PM

In a maintenance and customer service process, there are obvious domains to utilize checklists in order to fulfill the following purpose:

  • Standardize maintenance checks based on predefined steps in order to ensure consistency and quality. As an example, we can examine a car inspection scenario which could consist of steps like:
    • Check wheels
    • Check engine
    • Check gears
  • Capture condition of equipments
    • Qualitative: e.g. general condition like “good” or “bad”
    • Quantitative e.g. air pressure, operating hours or temperature
  • Capture standardized error codes and causes like “outworn”, “overheated” or “leaking” for further analysis
This information could be used internally for documentation or data analysis. In addition, it could be shared with customers (for instance on a service report or inspection certificate).


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Topics: SAP, Checklist, Customer Service, Maintenance, SAP Work Manager, SAM

 

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