msc mobile emerging technologies blog

Up- and Download of large binary Maintenance Data to SAP

Posted by Alexander Ilg on May 23, 2017 9:18:40 AM

If well maintained, your SAP Plant Maintenance system should be the central point to get all information about your technical objects. General equipment data, characteristics, measurement points and their documents, notification and order history. But that is not all, some of the information that you want to store are binary data - issues are documented by making pictures or by taking a backup of the equipment’s software. For making the live of service technicians easier you want to provide documentation, technical drawings and other attachments. 

When users access the SAP PM functionality via a mobile device - especially in an offline scenario - they need an efficient way to send these binaries both ways. With MobiLink, SAP offers a great tool that allows just that. It can be used to synchronize database tables, but also binaries independent from the database. This blog explains the basics of the FileTransfer feature and shows a customer example how it is used to synchronize large binaries in a customer service scenario.

Read More

Topics: MobiLink, SAP, Maintenance, offline, SAM, smart asset management

Proper sizing for Mobile Offline Field Service Applications

Posted by Alexander Ilg on Apr 18, 2017 11:18:59 AM

One of the questions we hear a lot at the beginning of our projects is the one about the sizing of the mobile system landscape. In this blog, we want to discuss which factors are important for the answer. 

Read More

Topics: Enterprise Mobility, Maintenance, offline, SAM

How to setup Checklists for Mobile Applications in SAP PM/CS

Posted by André Kreuzwieser on Feb 29, 2016 3:00:00 PM

In a maintenance and customer service process, there are obvious domains to utilize checklists in order to fulfill the following purpose:

  • Standardize maintenance checks based on predefined steps in order to ensure consistency and quality. As an example, we can examine a car inspection scenario which could consist of steps like:
    • Check wheels
    • Check engine
    • Check gears
  • Capture condition of equipments
    • Qualitative: e.g. general condition like “good” or “bad”
    • Quantitative e.g. air pressure, operating hours or temperature
  • Capture standardized error codes and causes like “outworn”, “overheated” or “leaking” for further analysis
This information could be used internally for documentation or data analysis. In addition, it could be shared with customers (for instance on a service report or inspection certificate).


Read More

Topics: SAP, Checklist, Customer Service, Maintenance, SAP Work Manager, SAM

 

Mobile and emerging solutions are changing the business world at a speed that was never experienced before. This blog is covering the mobile revolution. We post industry and company news, technical and functional tips and tricks and much more.

Subscribe to Email Updates