SAP SMART Work Manager bz Syclo is an asset management/customer service solution based on the SAP Mobile Platform. It connects to SAP PM and CS and enables the user to perform the most important business processes offline on his mobile device without a network connection.
SAP SMART Work Manager supports Windows Tablets/Laptops, iPad/iPhone, Windows Mobile and Android.
Functionality of the SMART Work Manager
Work and Service Order ManagementWorkers can view, edit and create orders on the mobile device and report working time and material consumption back to SAP. Next to the current orders, historical order data can be displayed, that is related to technical objects. Configuration makes sure that users only receive the orders relevant to them.
Notification ManagementThe user has access to notifications, which increases the amount of available information for him and therefore improves his ability to troubleshoot and fix equipment’s. Notifications are available on the mobile device with their activities, tasks, items and causes. SMART Work Manager also enables users to report new issues by creating notifications and related a items and tasks.
Technical Object ManagementSAP SMART Work Manager by Syclo allows downloading technical objects like functional locations and equipment’s. In the SMART Work Manager you can view technical objects together with their characteristics and the notification history.
SMART Work Manager can be used for multiple use cases like customer service, inspection, asset management and audits.
UsabilityOne of the keys to success of any mobile software is usability. A mobile implementation can only be successful if the end users are 100% satisfied with the mobile solution. The SAP Mobile Platform allows developers to create platform independent applications which look and behave like the target device. Only because of this it is possible to implement the type of usability that the SMART Work Manager offers.