Mobile Maintenance
and Customer Service
Mobile Field Service -
anytime on any device


What are your most VALUABLE assets? 

And how do you make sure they perform at their best?

In our opinion, your employees are your most important assets. Only if they can perform at their best, your equipments will do so as well. Give them the right tools that help them to increase the availability of your install base and to decrease down times and costs.

With the SAM Smart Asset Management mobile application we have the right solution for companies running SAP PM/CS.

SAM Smart Asset Management

Business Benefits of SAM 


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Decrease Service Costs


Increase Service Revenue


Higher Customer Satisfaction


Decrease Repair Times



 Increase Asset Availability

Reduce Breakdown Times

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Reduce Paper Based Processes

Increase Data Quality


More Efficient Service Technicians



What does SAM offer?


SAP Service Orders SAP Work Orders

PM/CS Notifications with Tasks, Items, Activities, Causes, Partners etc

Work and Service Orders


Notification Management


Function Locations Equipments Technical Objects Characteristics
Checklists based on Notifications, Measurement Points etc.
Function Locations/Equipments




 SAP MM material storage location van stock
Service Reports offline as PDF
 Material Management  Service Reports



Best Practices for Best Performance!  


Full offline support - all functionality even without network connection

All business logic and validation available without network connection

Full offline support


Offline business logic


Secure architecture end-2-end encryption scalable
Integration of barcodes and RFID Auto ID
Secure and scalable




 Adjust to your requirements
Extendable Solution



Learn more about the technologies that powers SAM


Platform Independent


SAP PM/CS Maintenance and Customer Service offline on Windows laptops and tablets SAP PM/CS Maintenance and Customer Service offline on Android SAP PM/CS Maintenance and Customer Service offline on iPhone/iPad/iOS
Windows Android iOS

SAM has a responsive user interface which is optimized for laptops, tablets and smartphones. It is platform independent so that your customer specific enhancements are out-of-the-box running on all supported devices! You can read more about the technology behind same here.

A true performance monster!


480x faster!


SAM Smart Asset Management is up-to 480x faster than other comparable apps when it comes to the synchronization of high data volumes! With SAM you can synchronize even the largest amount of data - hundred thousands of equipments, attachments and documents offline on any device are not a problem anymore.  


SAM was designed with the users in mind so that they can focus more on their work and less on their mobile device. The less time they have to spend with SAM the better!

What our customers say about SAM


"We selected SAM for our 1.500 service technicians because of its tight SAP integration. After the rollout to our customer service group we will now introduce it to the internal maintenance team." 
IT Manager, German bottling company

"SAM helped us to significantly increase the performance of our customer service and inspection processes.
The synchronization issues we had with our legacy solution are a thing of the past."
CIO, international service corporation

"SAM reduced my work load as a key user dramatically. The support of our 150 technicians requires little effort and I can spend more time helping my colleagues with their business issues instead of dealing with technical problems. " 
Team Lead and Key User, international service corporation

"I love SAM because the application works fluent and the synchronization of
my inspection results can now be done in seconds."
Service Technician, international service corporation

"We chose SAM because it offered the best ROI of all solutions we evaluated. SAM was implemented in just two months!" 
Business Manager, Woodworking company

"Our maintenance processes are complex. Therefore, it is important for us that our implementation partners do not only have the
technical, but also the functional know how. With msc solutions and SAM we got what we were looking for." 
IT Manager, Swiss chemical company



Built with leading industry standards

SAM was developed with the best technologies available today. As everything is built with SAP or industry standards, it is easy for customers to adjust the solution themself. This includes:

  • ABAP based web services for the integration into SAP
  • SAP MobiLink, the most powerful synchronization technology of the world
  • Apache Cordova and SAP UI5 for the client application

SAM is totally open - this means that our customers have full access to the solutions source code!

Deploy it the way you like!


Field Service for SAP on premise Field Service for SAP in the cloud
On Premise Cloud

SAM can be deloyed on premise in your data center, in the cloud (SCP - SAP Cloud Platform) or in a mixed setup.  

Get in touch with us!


If you are curious and want to know more about SAM, please get in touch with us! You can reach us by phone (+49 821 90 78 314) or via email ( 


Download Free  Mobile Maintenance and Inspection  White Paper