Fast and reliable - SAM Smart Asset Management

SAM - Smart Asset Management - is a mobile offline maintenance and customer service solution for SAP customers running PM or CS.

It is built on top of SAP technologies like SAP SQL Anywhere, SAP MobiLink and SAP UI5. It covers all relevant plant maintenance and customer service processes.

sam_ipad_iphone.jpg

Functionality included in SAM:

  • Work and Service Order Management
  • Time & Material Confirmations
  • Notification Management
  • Technical Objects (Function Locations and Equipments) including Characteristics, Measurement Points/Documents and Order/Notification History
  • Checklists based on Measurement Points, Notifications or QM Inspection Lots
  • Barcode and RFID/AutoID Support
  • Business Partner Management
  • Inventory
  • Generation of Service Reports
  • Synchronization of documents and attachments (photos, videos, sound, documents and other files)
  • Navigation integration with all leading GPS solutions like Navigon, Garmin and Google Maps
  • Travel Expense Management with SAP Travel Management

SAM was built with very high data volumes in mind. It allows the management of 100.000s of technical objects and materials offline on the mobile device.

Assign work order to technician on the mobile device

Technical Details

SAM is a platform independent solution running on smartphones, tablets and laptops with Windows, Android and iOS operating systems. The mobile client is based on Apache Cordova, SAP UI5 and SAPs UltraLite database. All development on the client is running out of the box on all device platforms.

Work Order Operations on an iPhone


The middleware is based on SAP MobiLink 17, SAP's fastest and most reliable synchronization technology. It supports SAP HANA, SAP SQL Anywhere, MS SQL and Oracle as database.

Work Order Operations on the mobile device

SAM is completely built with open industry standards:

  • ABAP for the integration layer in SAP
  • SQL for the configuration of SAP MobiLink
  • SAP UI5, HTML5, JavaScript, CSS on the mobile device
SAM can be installed on premise or in the cloud, running on SAP HCP (HANA Cloud Platform).

Equipments and Function Locations on the mobile device