Field Service for SAP CRM

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The SAP Field Service mobile app supports essential functions that field engineers need while on the go to resolve issues on the first visit and meet service level agreements - so your company can increase customer satisfaction, lower service costs, and boost productivity:

  • Alerts - Push alerts to field engineers about new assignments, allowing them to view and accept or reject the assignments in real time.
  • Debriefing - Debrief the order at the point of service, reducing data errors and billing cycles.
  • Google Maps integration - Enable field technicians to view the geographical locations of current assignments so they can best plan their visit routes.
  • Offline work support - Allow field engineers to work offline and have all data refreshed automatically when they're back on line.
  • Dashboards - Let administrators view and monitor service order status and progress in real time.

Contact us to learn how msc mobile can help you to successfully implement CRM Field Service!



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